LIFETIME EXCHANGE POLICY OR BUY BACK POLICY

Lifetime exchange offer will consider after 30 days from the date of product purchase. We offer lifetime exchange or buy back, suppose after your purchase you are change your mind regarding the product and you want to exchange with other product over the
Caratpearl site that will be absolutely possible with us.

How can you return your product to us?

Call our customer care team at 0-9313-9313-77 or mail us at support@caratpearl.com with your product reference number (order No.). Our expert will acknowledge you the same and arrange a pick up for you. Secure your jewelry in original packing along with
the invoice, Certificate, if any voucher or Gift coupon. Once your package is ready please call our customer care executive we will arrange a pick up from you and collect the same. Once we received the packet we will initiate the process shortly.

To-from is absolutely free under 30 days money back, after 30 days there will be minimal charges for the shipping will be borne by customer.

Life Time Exchange

We will calculate the market price of the Metal, Diamond & Gemstone for the same day. We will refund the money to customerʼs Caratpearl account with deduction towards making charges we will credit to your caratpearlʼs account, which is applicable for the next 6 months for your further purchase. Caratpearl will only transfer the credit to your caratpearlʼs account not in bank account

Buy-Back

If you wish to return the product to caratpearl its also possible, Please call our customer care team with your product reference no. Or order no. We will arrange the pick up for you; once we received the product we will initiate the fund to you bank account after
quality inspection of the product. Third party other than us should not alter product. If altered by third parties CaratPearl shall be not accept the product.

We will calculate the Metal, Diamond, Gemstone price for the same day and deduction towards making charges if you received the discount against your purchase that will deduct the original discounted value/Coupon Applied (If applicable) from the amount &
deduction of 10% (Buy-Back Only) of the total value and initiate the refund process within 5 working days

Break up price will be given to you on your registered E-mail Id

Lifetime warranty services:

To avail our lifetime warranty services after your product purchase from www.caratpearl.com. Its quite simple to get it with convey your issues to our email id: support@caratpearl.com or call our customer care team at 0-9313-9313-77.

In daily life we face some issues with treasures like cleaning, polishing, loosen your gemstone or diamonds or some other repair works. We will do the needful at no cost for lifetime for our customers. If in your product additional some metal required or other
gemstones/diamond we fix it that will be borne by customer site before the approval from our craftsman at no service charges.

The shipping charges (To and from) shall be borne by customer end only. This services is applicable for CaratPearl customers only.